FAQ’s

 

GENERAL QUESTIONS

How do I book an appointment?

1.  You can call the practice on 021 4332847.

2.  You can click here to phone the biokineticist you would like to speak to.

3.  You can click here to email one of the team.

 

 

What are your opening hours?

We are open from 6am to 6pm, Monday to Friday.  However, each biokineticist has their own working times.  We will endeavour to accommodate you at a time and day that suites you best.

How many sessions will I need?

This is dependent on your injury/medical condition, and how frequently you do your home rehabilitation exercises per week.

We start treatment with an initial assessment which includes a comprehensive history taking and scientific assessment/evaluation of your medical condition.

According to our findings in the assessment, we will then prescribe an individualised exercise programme which will assist you in the following way/s:

–       Rehabilitation of your injury/medical condition

–       Prevention and management of certain ailments/medical conditions

–       Promotion of health and wellness and improvement in quality of life

–       Enhancement of performance in your daily life, sport or work

Depending on your condition, you may need a number of follow up appointments in order to progress your exercise programme, or you may need need a supervised exercise programme where we will personally take you through a set of exercises necessary to help your condition.

Which medical conditions/injuries do you treat?

A biokineticist assists in the prevention and treatment of individuals with the following conditions:

–    Orthopaedic conditions: Back, neck, shoulder, elbow, wrist, hip, knee and ankle

–    Chronic disease conditions: Heart disease, diabetes, lung disease, osteo and rheumatoid arthritis, osteoporosis and pregnancy (pre and post natal)

–    Health promotion for the general population:  weight loss, general fitness, muscle strengthening, core stability training, balance and co-ordination

–    Exercise testing for athletes: sport specific testing and training of an athletes endurance, speed, flexibility, agility, power, strength and reaction times

QUESTIONS REGARDING MY MEDICAL AID

Do I need a referral from doctor/ healthcare provider?

If you would like to claim from your medical aid, you will need a referral from your general practioner or specialist doctor.  If you are referred by a physiotherapist or chiropractor, you will still need a referral from your doctor in order to claim from your medical aid.

If you are not claiming from your medical aid, you do not need a letter from your doctor.  However, as biokineticists do not diagnose medical conditions, we may refer you to your doctor, or specialist doctor or physiotherapist, if we feel the need to, in order to obtain a correct diagnosis.  This allows us to understand your condition better, and therefore prescribe the correct exercises.

I am on a hospital plan with my medical aid.  Will they reimburse me for my biokinetic sessions?

No.  However, if you have a medical savings account with them, you may be able to claim if you have sufficient funds.  You will have to check this with your medical aid.

I am on a comprehensive medical plan with my medical aid.  Will they reimburse me for my biokinetic sessions?

This is dependant on various factors:  Which comprehensive plan you are on; how much of your medical savings you have used thus far; and if you are in your self-payment gap.  You will have to check this with your medical aid.

Do you claim directly from the medical aid for me?

No, we are contracted out of medical aids.  This means you are responsible for paying us upfront, then claiming from your medical aid directly.

How do I go about claiming from my medical aid?

Before you come for your initial consultation, we will give you our practice number, and the procedure codes we use for biokinetics.  You will need to call your medical aid with this information, together with the ICD 10 diagnosis code given by your referring doctor.  Your medical aid will then let you know how many sessions you will be reimbursed for.

 

For more information on obtaining an individualised exercise programme or to join one of our classes, please contact one of our BIOKINETICISTS  at First Principles, 60b Clarensville, Regent Road, Sea Point, Tel: 021 4332847 or click here to email one of the team